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  • FAQ's

    You ask, we answer…

Can I use images I find on Google, or the Web?

In a word No. Although technically it may be possible, you need to have the agreement of the copyright owner of the image, and the image needs to be at a suitable resolution.

What file format should I provide Audio files in?

We will provide an answer to this soon. Contact us for more info

What resolution do images I supply need to have?

Resolution for a full screen image is:
iPhone7: 1334 x 750 pixels @ 326 ppi
iPhone7+: 1920 x 1080 pixels @ 401 ppi
iPadAir: 2048 x 1536 pixels @ 264 ppi
iPadPro: 2048 x 2732 pixels @ 264 ppi

Most feature a quad HD display
2560 x 1440 pixels

What file format should I provide Movie files in?

Video formats supported: H.264 video up to 1080p, 30 frames per second, High Profile level 4.1 with AAC-LC audio up to 160 Kbps, 48kHz, stereo audio in .m4v, .mp4, and .mov file formats; MPEG-4 video up to 2.5 Mbps, 640 by 480 pixels, 30 frames per second, Simple Profile with AAC-LC audio up to 160 Kbps per channel, 48kHz, stereo audio in .m4v, .mp4, and .mov file formats; Motion JPEG (M-JPEG) up to 35 Mbps, 1280 by 720 pixels, 30 frames per second, audio in ulaw, PCM stereo audio in .avi file format.

What file format should I provide Graphic files in?

Supply images in jpeg format, or vector format where possible (.ai for example).

I’ve been given a cost for the App, what’s included, what’s not included?

If you have received the App Inspection Report, sometimes known as the App MOT, then you should have received details of what is included within your App quotation. Contact us if anything is not clear

Do I have to pay VAT?

We operate under UK law, which means we do have to pay the nasty little Tax man (sorry tax men out there).

We charge VAT at the standard VAT rate. In practise this generally means we have to charge all UK based people / business VAT. You can claim this back if you are VAT registered.

How can I pay?

Some information products can be purchased via our website using PayPal. Debit cards, and Credit cards.

Our other services such as app research services, design services, and app development services are payable via bank transfer, all the details will be on the invoice we send to you.

Alternatively used notes, in a brown paper bag delivered under the cover of darkness in a public place is also acceptable 🙂

Do I need to get a developer account to distribute my App?

Yes! Please start this process as soon as possible. The App Man knows how, use this Apple registration guide to help.

Do I need a different developer account to distribute on iPad?

No – just a regular iOS account will do fine.

How long does it take to research/design/develop an app?

Every App is unique, and therefore each App takes a different time to complete.

It’s truly impossible to give an answer that is correct for every customer, despite the frequency of the question. The more advanced the concept is, the better placed we are to be able to give you an accurate estimate for completion of tasks.

How can I speed up the process?

Whilst we endeavour to complete each App as quickly as possible, good things take a title time. We concentrate on quality first, speed second.

Our approach is to work swiftly, not hastily.

To help us produce the App in the swiftest time, you can help us by delivering clear requests and instructions in good time through our AppManProjects environment.

What if I want to make changes to my App concept?

Just inform your Project Manager, they will discuss the changes required. If these changes are outside the original specification, this may effect the cost of the App, but you will be made aware of any charges.

What if there is a problem?

Please contact us at any time via your AppManProjects environment, this is the best way to document any problems.

If you wish to ‘esculate’ any issue above your assigned project manager, then feel free to contact Simon K Williams directly (the founder of AppManSecrets.com) on Simon@AppManSecrets.com.

What if I’m really please with the service Im getting?

We love to get written or even better (thank you to all the people who have already done this for us) video testimonials.

Tell us your name, how you found your app creation experience and the name of your App (the more exposure your App gets, the better).

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